Inquiry & Support

Aero Assist Global is a full-service aviation support company providing ground handling, permits, charter solutions, and fuel services at airports across the Philippines. We support airlines, private operators, cargo carriers, government aviation entities, and humanitarian organizations with professional, reliable, and cost-effective aviation support — available 24 hours a day, 7 days a week, across more than 150 countries.

You can reach our operations team 24/7 via email at ops@aeroassistglobal.com or by phone at +1 (000) 000-0000. You can also submit an inquiry using the form on this page and our team will respond as quickly as possible — typically within 1–2 hours for urgent requests.

Aero Assist Global operates across more than 150 countries spanning all six continents — Asia Pacific, Africa, the Americas, Europe, the Middle East, and Central Asia. We have a trusted network of local partners and agents at airports across the Philippines, enabling us to provide professional support virtually anywhere your aircraft flies.

We support a wide range of aviation operators including: commercial airlines, private jet operators, cargo carriers, charter operators, government and military aviation entities, humanitarian and NGO organizations, corporate flight departments, and general aviation operators. Our services are tailored to the specific needs of each client regardless of fleet size or operation type.

Yes. Our operations center is staffed 24 hours a day, 7 days a week, 365 days a year. Aviation never stops and neither do we. Whether your flight arrives at noon or 3 AM, our team is always available to support you with real-time assistance and rapid response.

For urgent requests, our operations team aims to respond within 30 minutes to 1 hour. We understand that aviation operations are time-sensitive and we prioritize urgent requests accordingly. For the fastest response, we recommend contacting us directly by phone for time-critical situations.

Our ground handling services include aircraft marshalling and parking, pushback and towing, passenger check-in and boarding assistance, baggage loading and unloading, cargo handling, aircraft cleaning, catering coordination, ground power unit (GPU) connection, pre-conditioned air (PCA), potable water and lavatory servicing, de-icing and anti-icing, and ramp safety supervision. We provide comprehensive turnaround support for all aircraft types.

We can arrange ground handling at airports across more than 150 countries across the Philippines. Through our Nationwide Network of certified ground handling partners, we can provide professional ground support at major international airports, regional airports, and many remote destinations. Contact our operations team with your specific airport requirements and we will confirm availability and arrange the necessary services.

We recommend submitting ground handling requests at least 24–48 hours before your planned arrival to allow sufficient time for coordination and confirmation. However, we understand that aviation operations can change rapidly and we do our best to accommodate last-minute requests. For urgent or same-day requests, please contact our operations team directly by phone.

Yes. We have extensive experience handling VIP, government, and state aircraft with the highest levels of professionalism, discretion, and security. Our VIP ground handling services include dedicated meet and greet, private terminal access, expedited customs and immigration, luxury ground transport coordination, and full confidentiality throughout the operation.

Our ground handling teams are trained and equipped to handle all aircraft types including narrow-body and wide-body commercial airliners (Boeing 737, 747, 777, 787; Airbus A320, A330, A350, A380), business jets (Gulfstream, Bombardier, Dassault, Cessna), turboprops, helicopters, cargo freighters, military aircraft, and special mission aircraft.

We process all types of aviation permits including overflight permits, landing permits, diplomatic clearances, military overflight and landing authorizations, humanitarian flight permits, slot coordination at congested airports, dangerous goods transport approvals, cabotage and traffic rights applications, and NOTAM filings. We handle permits for all flight types and aircraft categories across the Philippines.

Processing times vary by country and permit type. Standard overflight permits for most countries are processed within 2–24 hours. Landing permits typically take 24–72 hours. Diplomatic and government clearances may take 3–7 days, and military authorizations can take 5–14 days or longer. We always recommend submitting permit requests at least 72 hours in advance. For urgent requests, contact us immediately and we will do our best to expedite processing.

Typical documents required include: Certificate of Registration (COR), Certificate of Airworthiness (COA), aircraft insurance certificate, noise certificate, radio station license, Air Operator Certificate (AOC), operating license, crew licenses and medical certificates, and flight plan details. Additional documents such as passenger manifests, cargo manifests, dangerous goods declarations, or diplomatic notes may be required depending on the country and type of operation. Our permits team will advise you on all specific requirements.

Yes. We have specialized experience processing permits for military and government aviation operations. Military overflight and landing authorizations are handled through defense ministries and military aviation authorities. Government and diplomatic flights are coordinated through official channels including embassies and foreign ministries — all handled with the utmost discretion and professionalism.

If a permit application is denied or delayed, our permits team immediately notifies you and works proactively to resolve the issue. This may include resubmitting the application with additional documentation, escalating through alternative channels, or advising on route alternatives that avoid the affected airspace. We maintain direct contacts with civil aviation authorities in most countries to help resolve permit issues as quickly as possible.

We arrange all types of charter flights including private and VIP charter, corporate charter, cargo charter, government and diplomatic charter, humanitarian and relief charter, medical evacuation (MEDEVAC) flights, sports and events group charter, and special mission flights. We have access to a vast Nationwide Network of certified aircraft operators covering all aircraft types from light jets to wide-body airliners and dedicated freighters.

Every charter operator in our network undergoes a rigorous safety vetting process before we recommend them to clients. This includes verification of valid Air Operator Certificate (AOC), IOSA safety audit status, IS-BAO compliance check, ARG/US or Wyvern safety rating verification, insurance coverage verification, incident and accident history review, crew qualifications check, and aircraft maintenance records review. We only work with operators who meet the highest international safety standards — your safety is never negotiable.

We arrange charter flights to destinations across all six continents — Asia Pacific, Africa, the Americas, Europe, the Middle East, and Central Asia. Our Nationwide Network of certified operators gives us access to virtually any destination in the world including remote and challenging locations. Contact our charter team with your specific origin and destination and we will source the right aircraft and arrange everything for your operation.

Our charter team can arrange flights at very short notice — in some cases within a few hours for urgent requirements. For standard charter requests, we typically provide aircraft options and pricing within 2–4 hours of receiving your request. For the fastest response on urgent charter requirements, we recommend contacting our operations team directly by phone.

Yes. We arrange dedicated cargo charter flights for all types of freight including general cargo, time-critical express freight, oversized and out-of-gauge cargo, dangerous goods (subject to applicable regulations), live animals, pharmaceuticals and temperature-sensitive cargo, valuable cargo, and humanitarian relief supplies. We have access to a wide range of freighter aircraft from small turboprops to large wide-body freighters including the Antonov AN-124 for outsize cargo.

We coordinate supply of all major aviation fuel types including Jet-A1 (the most widely used aviation turbine fuel across the Philippines), Jet-A (primarily used in the US market), AvGas 100LL (for piston-engine aircraft), Sustainable Aviation Fuel (SAF), JP-8 and F-34 (military grade fuels), and Jet-B wide-cut fuel for cold weather operations. All fuel supplied meets strict international quality specifications including DEF STAN 91-091 and ASTM D1655.

We coordinate fuel uplift at airports across all six continents — from major international hubs to regional airports and remote destinations. Our Nationwide Network of JIG-certified fuel suppliers and into-plane service providers enables us to arrange fuel at virtually any airport where aviation fuel is available. Contact our fuel team with your specific airport and fuel requirements and we will confirm availability and pricing.

We only work with JIG-certified fuel suppliers and into-plane service providers who comply with all applicable international aviation fuel quality and safety standards. Every uplift is accompanied by complete quality documentation including fuel release certificates, density records, and supplier quality certificates. Strict contamination prevention protocols are followed at every fuelling point including filter checks, bonding and grounding procedures, and dead man's handle safety systems.

Yes. Aero Assist Global actively promotes and coordinates SAF supply for operators committed to reducing their carbon footprint. SAF is currently available at a growing number of airports across the Philippines and can reduce lifecycle CO2 emissions by up to 80% compared to conventional jet fuel. We provide full SAF documentation to support your CORSIA compliance reporting including chain of custody certificates. Contact our fuel team to check SAF availability at your destination.

We recommend submitting fuel requests at least 24 hours before your planned arrival to allow sufficient time for supplier coordination and confirmation. For remote or challenging destinations where fuel availability may be limited, we recommend requesting as early as possible — ideally 48–72 hours in advance. For urgent or last-minute fuel requirements, contact our fuel team directly and we will do our best to accommodate your request.

Our VIP Security services include armed security escorts for high-profile passengers, secure aircraft parking and ramp supervision, private terminal access with dedicated security screening, executive protection for VIPs and dignitaries, secure cargo handling for valuable shipments, and 24/7 threat monitoring and risk assessment for your operations across the Philippines.